Shipping Policy – Prime Picks UAE

Welcome to Prime Picks UAE. We are committed to delivering your orders quickly, safely, and efficiently across the UAE and selected international locations.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During peak seasons, promotions, or high-demand periods, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times:

UAE Deliveries

• Standard Shipping: 3–7 business days

International Deliveries

• Estimated Delivery: 7–20 business days depending on destination and customs processing.

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
• Free shipping promotions may be offered from time to time and will be clearly stated on the website.

4. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
• Tracking updates may take 24–48 hours to appear after shipment.

5. Dropshipping Fulfillment

As a dropshipping store, some products may be shipped directly from our international suppliers and warehouses. This means:

• Items from the same order may arrive separately.
• Packaging may differ depending on the supplier.
• Delivery timelines may vary between products.

6. Customs, Duties & Taxes

• For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
• Prime Picks UAE is not responsible for delays caused by customs procedures.

7. Incorrect Address

Please ensure your shipping address is correct before placing your order.

• We are not responsible for orders shipped to incorrectly entered addresses.
• If you notice an error, contact us immediately at our customer support email before the order is dispatched.

8. Lost or Delayed Packages

If your package is significantly delayed or appears lost:

• Contact our support team with your order number.
• We will work with the shipping carrier to investigate the issue.

Please note that Prime Picks UAE is not liable for delays caused by:

• Customs clearance
• Courier disruptions
• Natural events
• Incorrect customer information

9. Damaged Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Include photos of the damaged item and packaging for review.